Cancellation policy
Purchase Options & Cancellation Policy
This policy applies to purchases made on the Daily Health Market website, operated by Slim and Smart Ltd.
Right to Cancel
In accordance with the UK Consumer Contracts Regulations, customers have the right to cancel their order within 14 days of receiving the goods, without providing any reason.
If you are a customer based in the European Union, you may also have the right to withdraw from your purchase within 14 days of receiving your order, unless an exemption applies.
To exercise your right to cancel or withdraw from your purchase, please contact us by email at:
Email: info@dailyhealthmarket.co.uk
EU Withdrawal Request
Where required by applicable law, EU customers may submit a withdrawal request through the withdrawal button or online withdrawal form available on our website.
The withdrawal process may ask customers to provide their name, order reference number, and confirmation of the withdrawal request.
Once a withdrawal request has been submitted, an email confirmation will be sent to the customer.
Cancellation Conditions
- Cancellation or withdrawal requests must be submitted within 14 days of delivery.
- Items must be unused, unopened, sealed, and in their original packaging.
- Products must be returned in a resalable condition.
- Customers are responsible for return shipping costs, unless the item is faulty, damaged, or incorrect.
Vitamins, Supplements and Health-Related Products
Please note that vitamins, supplements, and health-related products must be returned unused, unopened, sealed, and in their original packaging.
For health protection and hygiene reasons, we cannot accept returns of products that have been opened , used or where the safety seal, protective seal, or original packaging has been broken, removed, or damaged, unless the item is faulty, damaged, or incorrect.
Return Address
All cancelled or returned orders must be sent to:
Daily Health Market
156c High Road
Beeston
Nottingham
NG9 2LN
United Kingdom
Refunds
- Refunds will be processed within 14 days of receiving and inspecting the returned goods.
- Refunds will be issued using the original payment method.
- Original delivery charges are non-refundable, unless the item is faulty, damaged, or incorrect.
Faulty, Damaged or Incorrect Items
If an item is faulty, damaged, or incorrect, please contact us within 48 hours of delivery at:
Email: info@dailyhealthmarket.co.uk
In such cases, Slim and Smart Ltd will cover the return shipping costs and provide a full refund or replacement where appropriate.
Non-Cancellable / Non-Returnable Items
For health protection and hygiene reasons, certain products may be excluded from cancellation or return once opened or unsealed.
This may include opened, used, or unsealed vitamins, supplements, and health-related products.
This does not affect your statutory rights if the item is faulty, damaged, or incorrect.
Company Details
Legal company name: Slim and Smart Ltd
Trading name: Daily Health Market
Registered address: 156c High Road, Beeston, Nottingham, NG9 2LN, United Kingdom
Email: info@dailyhealthmarket.co.uk