Refund & Returns Policy

At Daily Health Market, we aim to ensure customer satisfaction while complying with applicable UK and EU consumer protection laws.

Right to Cancel

Under the UK Consumer Contracts Regulations, customers have the right to cancel their order within 14 days of receiving the goods, without giving any reason.

If you are a customer based in the European Union, you also have the right to withdraw from your purchase within 14 days of receiving your order, unless an exemption applies.

To exercise your right to cancel or withdraw from your purchase, you may contact us by email at the following address:

Email: info@dailyhealthmarket.co.uk

EU Right of Withdrawal

If you are a customer based in the European Union, you may use our online withdrawal button or withdrawal request form available on our website to submit a withdrawal request.

You will be asked to provide your name and order reference number and to confirm your withdrawal request.

Once your withdrawal request has been submitted, we will send you an email confirmation.

You may also contact us by email at the following address:

Email: info@dailyhealthmarket.co.uk

Returns Conditions

• Items must be unused, unopened, sealed, and in their original packaging.
• Returns must be initiated within 14 days of delivery.
• Customers are responsible for the cost of return shipping, unless the item is faulty, damaged, or incorrect.
• Products must be returned in a resellable condition.

Vitamins, Supplements and Health-Related Products

Please note that vitamins, supplements, and health-related products must be returned unused, unopened, sealed, and in their original packaging.

For health protection and hygiene reasons, we cannot accept returns of products that have been opened or used or where the safety seal, protective seal, or original packaging has been broken, removed, or damaged, unless the item is faulty, damaged, or incorrect.

Non-Returnable Items

For health protection and hygiene reasons, we cannot accept returns of opened or used vitamins, supplements, or health-related products.

Products cannot be returned if:

• The safety seal has been broken or removed.
• The product has been opened or used.
• The original packaging has been damaged.
• The item is not in a resellable condition.

This does not affect your statutory rights if the item is faulty, damaged, or incorrect.

Return Address

All returns must be sent to:

Daily Health Market
156c High Road
Beeston
Nottingham
NG9 2LN
United Kingdom

Refunds

• Once the returned item is received and inspected, refunds will be processed within 14 days.
• Refunds will be issued using the original payment method.
• Original delivery charges are non-refundable, unless the item is faulty, damaged, or incorrect.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at:

Email: info@dailyhealthmarket.co.uk

In these cases, Daily Health Market will cover the return shipping costs and will offer a full refund or replacement where appropriate.

Withdrawal Button / Online Request

Where required by applicable law, EU customers may submit a withdrawal request through the withdrawal button or online withdrawal form available on our website.

The withdrawal process will ask customers to confirm their request and provide their name and order reference number. An email confirmation will be sent after the request is submitted.

Contact

For any questions regarding returns, refunds, cancellations, or withdrawal requests, please contact us at:

Email: info@dailyhealthmarket.co.uk