Refund policy

Daily Health Market is operated by Slim and Smart Ltd. For returns, cancellations or order problems, email info@dailyhealthmarket.co.uk with your order number.

Changing your mind: cancelling an online order

For eligible goods bought online, you can tell us that you wish to cancel within 14 days after the day you receive the goods, without giving a reason. You then have a further 14 days after telling us to send the goods back. If an order arrives in separate deliveries, the cancellation period normally starts after you receive the last item.

Email us with your name, order number and a clear statement that you wish to cancel. You may also use the email template on our cancellation request page; using that template is optional. Please keep evidence of your cancellation and proof of posting.

Condition of returned goods

You may handle goods as you reasonably would in a shop to check their nature, characteristics and functioning. Please return items with their packaging where possible. We may make a deduction for loss in value caused by handling beyond what is necessary to inspect them, where the law allows. Missing or damaged outer packaging does not automatically remove your statutory rights.

The change-of-mind right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once the relevant seal has been broken after delivery. This may include sealed vitamins and supplements where that exception applies. This exception does not affect your rights if goods are faulty, damaged, incorrect or not as described. Other legal exceptions, such as goods liable to deteriorate or expire rapidly, may apply where relevant.

Return postage and return address

For a change-of-mind return, you pay the direct return postage. If goods are faulty, damaged, incorrect or not as described, we cover reasonable return costs; contact us so that we can arrange the appropriate return method.

Return to:
Daily Health Market
156c High Road
Beeston
Nottingham
NG9 2LN
United Kingdom

Refunds

For a valid cancellation of an eligible online order, we refund the price paid and the cost of our least expensive standard delivery option, if you paid it. If you chose express or another premium delivery option, the extra cost above standard delivery does not have to be refunded. No delivery refund is due if delivery was free. For partial returns, any delivery refund depends on the circumstances and your statutory rights.

We refund using the original payment method, without a refund fee. Unless we have offered to collect the goods, we may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever is earlier. We issue the refund within 14 days of that date. Where no goods were supplied or we have offered collection, the applicable statutory refund deadline will apply.

Faulty, damaged, incorrect or misdescribed goods

Please contact us as soon as you notice a problem. For damage on arrival, reporting it within 48 hours with photographs helps us investigate, but this is a request and does not limit your statutory rights. You do not lose your rights simply because you report a problem after 48 hours.

Goods must be of satisfactory quality, fit for purpose and as described. Where the short-term right to reject applies, you can normally reject faulty goods within 30 days for a refund. For goods reasonably expected to perish sooner, the period may be shorter. After that, repair, replacement, a price reduction or a refund may be available under the Consumer Rights Act 2015, depending on the circumstances. We will cover reasonable return costs for goods that you are entitled to reject.

Subscription deliveries

Cancelling future subscription renewals is separate from cancelling or returning a particular order. See our Subscription & Cancellation Policy for how to stop future payments and deliveries. Your statutory rights are unaffected.

Where we deliver

We currently deliver within the United Kingdom. If other mandatory consumer rights apply to your purchase, this policy does not exclude them.