Shipping policy
At Daily Health Market, we aim to provide fast and reliable delivery to our customers within the United Kingdom.
Company Details
Legal company name: Slim and Smart Ltd
Trading name: Daily Health Market
Contact email: info@dailyhealthmarket.co.uk
Order Processing
Orders are usually processed within 1-2 working days.
Orders placed on weekends or UK bank holidays will be processed on the next working day.
During busy periods, order processing times may be slightly longer.
Delivery Area
We currently deliver only within the United Kingdom.
International delivery is not currently available.
Delivery Time
Estimated delivery time is 2-3 working days after dispatch.
Delivery times are estimates only and may vary during busy periods, courier delays, adverse weather, or circumstances beyond our control.
Delivery Charges
UK standard delivery is £4.99 for orders under £50 and free for orders of £50 or more. Express delivery is £6.99. Delivery options and charges are shown at checkout before payment.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Daily Health Market is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete delivery information provided by the customer.
Missed Deliveries
Customers are responsible for ensuring that someone is available to receive the delivery or for following the courier's instructions for redelivery or collection.
If delivery is unsuccessful due to customer unavailability, failure to collect the parcel, or incorrect delivery information, Daily Health Market is not responsible for any resulting delays or additional delivery costs.
Damaged or Lost Parcels
If your parcel arrives damaged, please contact us at info@dailyhealthmarket.co.uk as soon as possible. Reporting visible damage within 48 hours helps us investigate, but it is not a condition of your statutory rights.
Please include your order number, a description of the issue, and clear photos of the damaged parcel and items.
If your parcel has not arrived within the estimated delivery period, please contact us so that we can investigate. We ask that you notify us promptly; no 14-day reporting deadline limits your statutory rights.
Each case will be reviewed individually, and we may contact the courier as part of the investigation.
Nothing in this policy limits your statutory rights. We remain responsible for delivery until the goods come into your physical possession, or that of a person you nominate, except where the law provides otherwise.
Contact
For delivery-related questions, please contact us at:
Email: info@dailyhealthmarket.co.uk